Returns

We handle each return case-by-case with the goal of making our customers happy. We stand behind our coffee and we want every customer to be satisfied with their purchase.

Coffee

We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you aren't sipping happy, please contact us at hello@sundreamcoffee.com within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

Merchandise

We want your clothing to fit and your merchandise to function optimally. For all returns and exchanges, please reach out within 30 days of purchase date. All items must be unused in its original packaging for a full refund, less shipping and gift-wrapping charges.


*Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.

Missing/Damaged Items

If you notice your shipment is missing please contact us at helo@sundreamcoffee.com so we can help you resolve the issue.

For damaged shipments, let us know within 7 days of receiving the item. If possible, please share a photo of the damaged item & box.

SHIPPING

We are happy to cover the cost of replacing a damaged or lost product due to our error, but kindly ask you to cover the shipping cost of the replacement package. 

Subscription Orders

All requests for cancellations, change of address, or any deviation from a regular order must be made within 24 hours of the subscription order(s) going through.

We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you aren't sipping happy, please contact us at hello@sundreamcoffee.com within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

Still have questions?

Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to hello@sundreamcoffee.com. We will contact you with information on how your return will be processed.