FAQ

Coffee

Do you have light, medium, and dark roast options?

Generally speaking, most of our coffees may be considered a 'medium' or 'medium-light' roast. But here's the need to know... we source really high quality coffees and treat each blend as unique. Rather than roast to a specific light-dark scale, we roast each blend just enough to bring out the best qualities in each particular bean.

*See the coffee descriptions for a better idea of the roast level of each coffee.

Do you add any additional flavors?

None of our coffee has any added flavorings. The tasting notes you see on our packaging and on our website is a way for us to best describe the inherent characteristics in each coffee.

Much like wine or beer, coffee can have many different inherent flavors based on where or when it’s grown, how it’s processed, how it’s roasted, the kind of variety, and even how it’s brewed! 

Can I get the coffee on my order pre-ground?

All of the coffee we offer is whole bean coffee. It’s better this way, we promise! We ship whole bean coffees because it helps maintain freshness - the second you grind coffee starts to oxidize which accelerates the aging process. Grinding your coffee fresh before each brew will give you the best possible coffee experience. 

One of the most important variables in producing a great cup of coffee is getting the grind right. Another reason we ship whole bean coffee is because we want the grind size to fit your brew method and flavor preference perfectly! (Once you grind, there’s no going back.)

* We'd be happy to help you pick out the right grinder and answer any grind questions you have. Just shoot us a note: support@sundreamcoffee.com 

How long will my coffee stay fresh?

Our bags will keep beans at peak freshness for 90 days from the roast date on your bag. We recommend that once the seal is broken, your coffee is consumed in 3 to 4 weeks. 

How do I store my coffee?

The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer to prevent introducing any moisture to the beans (this may result in potential mold growth and degradation of the coffee).

Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.

Are all your coffees Direct trade?

Yes.  We are serious about having close relationships with our coffee producing partners and pay them excellent rates for their premium work. 

Are all of the coffees Certified Organic?

Some of them are! Even though not all our coffees may not be labeled USDA Certified Organic, all of them still meet or go beyond the standard to be certified as "Organic."

Let us explain: The organic certification process is very expensive for a small farm, so many do not (or are unable to) undergo USDA certification even if their practices check all the marks in the certification process. In fact, many of these farmers, including ours, go far beyond the minimum requirements. Pesticides are rarely if ever used by our producer partners, not just for the health of the drinker, but for the livelihood of the beans and the integrity of their soil for future generations.

Subscriptions

How do I modify my subscription order?

To modify/edit your subscription orders simply login to your account. From here you can skip shipments, change your order quantity and view all upcoming deliveries.

I am going out of town, can I skip a shipment?

Yes! You can skip your next shipment without pausing or canceling your subscription. Simply login to your account. From here you can manage your shipment dates.

I want to try a new coffee, can I swap products on my subscription?

Yes! You can try new coffees in place of your current coffee selection anytime! As long as you swap your product before the next order is generated, your new coffee selection will be sent in your next shipment. There is no limit, it's fun to try new things!

Simply login to your account to manage your subscriptions.

Shipping

How long does it take for my order to process and ship?

We have set up a system to get the freshest coffee shipped to our customers as soon as possible. We try to process orders within 48 hours, but this may vary based on shipping schedules and roasting schedules.

We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.

If you order online, we’ll send you a notification when your order has shipped.

How do I find my current order status?

You can track the progress of your current order by logging in to your account here. If you do not have an account, you may create one with your order email address.

If you are still having trouble, feel free to email us with you name & order number: support@sundreamcoffee.com

Do you ship orders internationally?

We currently only ship orders within the United States.

What if I need to change my delivery address?

Shipping cost is non-refundable for returned, undeliverable, unclaimed packages and packages that are refused unless we have made a shipping error on our end.

You can change your delivery address by contacting us after an order is placed. Addresses may be changed as long as your order has not been shipped. Once your order has left our warehouse, we cannot intercept. Please note that you may incure additional shipping charges if your new delivery address is in a different delivery zone than your original address.

Returns & Exchanges

We handle each return case-by-case with the goal of making our customers happy. We stand behind our coffee and we want every customer to be satisfied with their purchase.

Can I return coffee products?

We cannot accept returns on coffee due to its perishable nature. However, we want you to be satisfied with your coffee selection. If you aren't sipping happy, please contact us at support@sundreamcoffee.com within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

Can I return or Exchange (non-coffee) Sundream Merchandise?

We want your clothing to fit and your merchandise to function optimally. For all returns and exchanges, please reach out within 30 days of purchase date. All items must be unused in its original packaging for a full refund, less shipping and gift-wrapping charges.

Exchanges: Once we recieve your merchandise back, you will recieve store credit that can be applied to a new item or future order.

Shipping: Shipping cost is non-refundable for returned, undeliverable, unclaimed packages and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.

What if my package is missing or damaged?

If you notice your shipment is missing please contact us at support@sundreamcoffee.com so we can help you resolve the issue.

For damaged shipments, let us know within 7 days of receiving the item. If possible, please share a photo of the damaged item & box so we can pass this along to our shipping partners.

SHIPPING

We are happy to cover the cost of replacing a damaged or lost product due to our error, but kindly ask you to cover the shipping cost of the replacement package. 

Serving Sundream

Can I order bulk coffee for an event?

If you’re looking to provide bags of whole bean coffee for your guests or at your event, we can help with that. We offer bulk pricing for one-time special occasions. Please contact us here for more information.

Can I serve Sundream at my cafe or coffee shop?

We currently sell coffee at a wholesale level in a case by case basis. Please contact us for coffee wholesale inquiries.

I'd love to serve Sundream Coffee at my office or institution, how do I start?

If you’re an office or institution, we offer 5lb bags for one-time purchases or on a subscription basis here.

Wholesale

Do you sell Sundream coffee and merchandise wholesale?

Yes! We sell our 250g whole bean coffee bags and select merchandise including mugs & beach throws to brick & mortar shops, boutiques and other retail locations. Please contact us or click here to view our ready to buy options.

Get in touch

Have questions about your order, or a general enquiry?